Privacy Policy
Recover Flow respects your privacy and handles personal data responsibly. This policy explains what we collect, how we use it, and the choices available to you.
Who we are
Recover Flow is a UK-based service that helps businesses recover missed bookings and no-shows through human outreach, rebooking where appropriate, and CRM updates.
Information we collect
We may collect:
- Name
- Email address
- Phone number
- Company name
- Website URL
- Booking information
- CRM lead information shared by clients
- Communication records
- Website analytics data
- Billing and invoicing details
How we use information
We use information to:
- Deliver recovery services
- Contact prospects after missed bookings when instructed by clients
- Rebook appointments where appropriate
- Update CRM systems
- Improve service quality
- Respond to enquiries
- Send invoices and administer accounts
- Maintain platform security
Legal basis (UK GDPR)
Where applicable, we rely on:
- Legitimate interests
- Contract performance
- Consent where required
- Legal obligations
Client data processing
Where Recover Flow processes lead or prospect data on behalf of clients, we act as a service provider / processor under client instruction.
Clients remain responsible for ensuring lawful collection and sharing of their prospect data.
Sharing data
We do not sell personal data.
We may share limited information with trusted providers used to run our service, including:
- Scheduling tools
- CRM systems
- Email providers
- Telephony / messaging providers
- Hosting providers
- Payment / accounting tools
All providers are selected on a reasonable security basis.
Retention
We keep data only as long as reasonably necessary for service delivery, compliance, dispute resolution, and legitimate business operations.
Security
We use reasonable technical and organisational safeguards to protect information from unauthorised access, misuse, or loss.
Your rights
Where applicable, individuals may request:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Data portability
Requests can be sent to hello@werecoverflow.com.
Cookies & analytics
Our website may use cookies or analytics tools to understand traffic and improve performance.
International transfers
Where service providers operate outside the UK, we use appropriate safeguards where required.
Changes
We may update this policy periodically. Updated versions will be posted on this page.
Contact
For privacy requests or questions: hello@werecoverflow.com